Hi, I am

Joshua Shum UX Persona Creation Process UTSC Library UX Pop-Up Table UX Ideation Phase UX Needs Statements UX Pop-Up Table after 1 hour Storyboarding Laptop with digital card-sorting study open. Paper Prototyping Medium-Fidelity Prototyping
Photo by Dhoui Chang


In an increasingly online society, digital sources are emerging as the primary information resource of choice. I am an aspiring UX Librarian, passionate about designing solutions that work for you and your visitors, through thoughtfully designed user research, usability testing, and information architecture design. I am a human-centred UI/UX Designer and ethnographic researcher, leveraging information and communication technologies to design universal and engaging user experiences. Particularly, I am an advocate in fostering a design-thinking approach and user-centric growth mindset in academic libraries.

For this reason, I attained my Master of Information (Library & Information Science) degree in April 2020, with a secondary focus in User Experience Design at the University of Toronto, where I pursued my interest in digital information behaviours and ethnographic research with seven practical information architecture and user experience projects at four libraries in Canada's largest academic library system — the University of Toronto Libraries.

Alongside my studies, I previously served as a UX Librarian Intern at the University of Toronto Scarborough (UTSC) Library, the Program Coordinator for the Peer Mentoring @ iSchool program at the Faculty of Information, and am a Website Support & Content Developer at the Tyndale Intercultural Ministries (TIM) Centre, and a Student Library Assistant at University of Toronto Libraries.


User Experience (UX) and Library & Information Science (LIS) Training


Relevant Skills

  • Project management
  • Information management
  • Document formatting, proofreading, and editing
  • Coding Langauges:
  • HTML and CSS (experienced)
  • JavaScript, Node.js, and PHP (working knowledge)
  • Content Management Systems & Analysis:
  • WordPress
  • Drupal
  • Google Cloud Platform
  • Google Analytics
  • Design & Media:
  • Adobe Photoshop, InDesign, Illustrator, Acrobat, Premiere Pro
  • Audacity
  • Final Cut Pro
  • Google Suite
  • Keynote
  • Languages:
  • English (native)
  • Cantonese (native speaker)
  • Japanese (conversational)
  • Korean (conversational)
  • Library Cataloguing:
  • SirsiDynix Workflows
  • Prototyping & Wireframing:
  • Balsamiq
  • Figma (limited experience)
  • Quantitative & Qualitative Research Methods:
  • Guerilla testing
  • Ethnographic research
  • Semi-structured interviews
  • Stakeholder/user interviews
  • UX surveys
  • Optimal Workshop (card-sort studies and tree-testing)
  • Usability testing and evaluation
  • Take a look below to view some of my ongoing projects and research!


    • All
    • UX Research & Design
    • Community Engagement Initiatives
    • Information Architecture


    Resume / CV

    If the embed does not load correctly, please click below to view (opens in lightbox):
    UX/LIS CV | Complete CV

    Current to 16 January 2021