Hi, I am

Joshua Shum UX Persona Creation Process UTSC Library UX Pop-Up Table UX Ideation Phase UX Needs Statements UX Pop-Up Table after 1 hour Storyboarding Laptop with digital card-sorting study open. Paper Prototyping Medium-Fidelity Prototyping
Photo by Dhoui Chang


In an increasingly online society, digital resources are emerging as the primary information medium of choice. I am an information specialist and aspiring UX Librarian, passionate about designing effective solutions for you and your users, through thoughtfully designed user research and information architecture design.

I strive to leverage information and communication technologies to design universal and engaging user experiences. Particularly, I am an advocate in fostering a design-thinking approach and user-centric growth mindset in academic libraries.

For this reason, I attained my Master of Information (Library & Information Science) degree in April 2020, with a secondary focus in User Experience Design at the University of Toronto, where I pursued my interest in digital information behaviours and ethnographic research with seven practical information architecture and user experience projects at four libraries in Canada's largest academic library system — the University of Toronto Libraries.

Currently, I am the Technical Support Assistant for Online Courses at the Faculty of Information, University of Toronto, where I specialize in providing administrative and technical in-class support and consulting sessions for instructors, and oversee the design, creation, and publishing of resources and guides on an online epedagogy knowledge base, curated for the Faculty of Information community.


User Experience (UX) and Library & Information Science (LIS) Training


Relevant Skills

  • Project management
  • Information management
  • Document formatting, proofreading, and editing
  • Canvas / Quercus course administation
  • Coding Langauges:
  • HTML and CSS (experienced)
  • JavaScript, Node.js, and PHP (working knowledge)
  • Content Management Systems & Analysis:
  • Canvas / Quercus
  • WordPress, Drupal, and SnapPages
  • Google Cloud Platform
  • Google Analytics
  • Design & Media:
  • Adobe Photoshop, InDesign, Illustrator, Acrobat, and Premiere Pro
  • Final Cut Pro and iMovie
  • Audacity
  • Google Suite
  • Keynote
  • Languages:
  • English (native)
  • Cantonese (native speaker)
  • Japanese (conversational)
  • Korean (conversational)
  • Library Cataloguing Software:
  • SirsiDynix Workflows
  • Prototyping & Wireframing:
  • Balsamiq
  • Figma (limited experience)
  • Quantitative & Qualitative Research Methods:
  • Guerilla testing
  • Ethnographic research
  • Semi-structured interviews
  • Stakeholder/user interviews
  • UX surveys
  • Optimal Workshop (card-sort studies and tree-testing)
  • Usability testing and evaluation
  • Take a look below to view some of my ongoing projects and research!


    • All
    • UX Research & Design
    • Community Engagement Initiatives
    • Information Architecture


    Resume / CV

    Please click below to view different versions (opens in lightbox):
    UX/LIS CV | Complete CV | Resumé

    Current to 24 March 2021