Hi, I am

Joshua Shum UX Persona Creation Process UTSC Library UX Pop-Up Table UX Ideation Phase UX Needs Statements UX Pop-Up Table after 1 hour Storyboarding Laptop with digital card-sorting study open. Paper Prototyping Medium-Fidelity Prototyping
Photo by Dhoui Chang


In an increasingly online society, digital resources are emerging as the primary information medium of choice. I am an information specialist and aspiring UX Librarian, passionate about designing effective solutions for you and your users, through thoughtfully designed user research and information architecture design.

I strive to leverage information and communication technologies to design universal and engaging user experiences. Particularly, I am an advocate in fostering a design-thinking approach and user-centric growth mindset in academic libraries.

For this reason, I attained my Master of Information (Library & Information Science) degree in April 2020, with a secondary focus in User Experience Design at the University of Toronto, where I pursued my interest in digital information behaviours and ethnographic research with seven practical information architecture and user experience projects at four libraries in Canada's largest academic library system — the University of Toronto Libraries.

Currently, I am the Programming Technology Coordinator, Student Services at the Faculty of Information, University of Toronto, where I drive faculty initiatives by providing educational and programming technology support to staff, including student programs and admission events.


User Experience (UX) and Library & Information Science (LIS) Training


Relevant Skills

  • Project management
  • Information management
  • Document formatting, proofreading, and editing
  • Canvas / Quercus course administation
  • Coding Langauges:
  • HTML and CSS (experienced)
  • JavaScript, Node.js, and PHP (working knowledge)
  • Content Management Systems & Analysis:
  • Canvas / Quercus
  • WordPress, Drupal, and SnapPages
  • Google Cloud Platform
  • Google Analytics
  • Design & Media:
  • Adobe Photoshop, InDesign, Illustrator, Acrobat, and Premiere Pro
  • Final Cut Pro and iMovie
  • Audacity
  • Google Suite
  • Keynote
  • Languages:
  • English (native)
  • Cantonese (native speaker)
  • Japanese (conversational)
  • Korean (conversational)
  • Library Cataloguing Software:
  • SirsiDynix Workflows
  • Prototyping & Wireframing:
  • Balsamiq
  • Figma (limited experience)
  • Quantitative & Qualitative Research Methods:
  • Guerilla testing
  • Ethnographic research
  • Semi-structured interviews
  • Stakeholder/user interviews
  • UX surveys
  • Optimal Workshop (card-sort studies and tree-testing)
  • Usability testing and evaluation
  • Take a look below to view some of my ongoing projects and research!


    • All
    • UX Research & Design
    • Community Engagement Initiatives
    • Information Architecture


    Resume / CV

    Please click below to view different versions (opens in lightbox):
    UX/LIS CV | Complete CV | Resumé

    Current to 1 May 2021